Death and Dying Essay

How the management of death has changed for patients and families in the last 25 years. Hospice: Care for the terminally ill. Modern Medicine: New medicines and medical technology Home Care: In home care given by love ones Nursing home: Home for the elderly who are ill and can’t take care of themselves Five stage of Emotions Denial: telling ourselves that this is not happing that everything will be ok. Rage and Anger: People become physically and verbally violent and blame God for what is going on. Bargaining: Loss attempt to start bargaining to regain all or part of the loss Depression: Become isolated tell themselves the loss is truly sad and awful and them even start using drugs Acceptance: Fully acknowledges the loss, accepting the loss, and have begun working on coping with the death. Living Will All so know as Advanced Directives is a written document that states your personal wishes regarding healthcare treatment in the event you’re unable to talk Power of Attorney is often a part of a person living will that identifies and designates your personal representative to make the medical decisions for you You also need to talk to your doctor to make sure they are aware that you have a living will and discuss the details of the documents with them. Good Death Being Comfortable: having access to any spiritual and or emotion support to know death is coming and how to handle it. Being in Control: being able to control what is happing control pain and other symptom having control over where the death will occur Sense of Closure: allows a person to die on their own terms, having time to say goodbye Family Care: Access to information and expertise when necessary Meet needs Late Adult Indentify: Assist with known burdens the clients is having by providing resources and opportunities to alleviate the problems Educate: ensure that patients and families as knowledgeable of what is going on Communication: is the key but be sensitive Respect: Not matter of the race, religion, or sexuality treat the patient with respect Assist: provided resources to help the family, stay active and social

Customer services at Tesco Essay

Methods used by Tesco to monitor if good customer service is taking place. If Tesco’s know how good or bad their customer service is then they can make improvements where appropriate. Since they are in such a competitive market they must monitor regularly and act fast on anything which needs improving. Tesco’s is such a big company it will be hard to monitor the customer service in all the stores, but an easy and efficient way of doing this is to use mystery shoppers. This is basically when a researcher is paid to act as a normal customer and just shop around the store, looking for any improvements and commenting on what is good. The employers working at the store do not know who the mystery shopper is so results are accurate. This type of monitoring is done in every store of Tesco’s, and is a good way to get feedback on how well or bad their customer service is. If Tesco’s know where the cracks are in their customer service then they can mend it, so knowing what can be improved is vital. A mystery shopper can notify Tesco’s about the following: How they are greeted by staff How promptly they are dealt with The knowledge of the staff The staffs selling skills The appearance of the branch The quality of facilities Hygiene standards Since Tesco’s deal with a wide range of customers they can choose different types of mystery shoppers, which can improve accuracy of results and a perspective from different types of customers making the results less bias. For example they hire a mystery shopper acting as a mother with children, the mother then can check the baby changing facilities and other service provided by Tesco’s for people carrying babies. They would also use a disabled mystery shopper, who will test the disabled facilities such as the toilet, and they can know if areas are not as accessible to the disabled. The mystery shopper can also point out which member of staff shows good attentiveness and those who don’t care less. Tesco’s can then act on the members of staff who do well by perhaps, praising them, and try to make the members who are not so interested in the job care more, or make a decision to let them go. Another way Tesco’s monitor their customer service is to ask random customers to fill in a quick questionnaire, which can give customers to voice their  opinion on the store. Tesco’s as a large organization uses the suggestion boxes both for staffs and customers in their stores, forms or cards are often provided for staffs at the stores canteen or restaurant while suggestion boxes are usually placed on the shop floor for the customers to fill out, with this tesco’s can allow staffs and customers make suggestions on how to improve their services. Tesco randomly call customers who in one occasion or the other has had problems with Tesco’s either through refund processes or returns on damaged goods. Tesco will call up these customers to know how effectively they where dealt with and how they are getting on with their product. With this Tesco will know what criteria to improve on. The easiest and quickest way tesco’s use is by confronting the customers while shopping, they ask questions like â€Å"how well do you think we are doing in dealing with customers†? This is usually done in few selected Tesco stores dependant on management and cultural style of the store. Focus groups is a system which tesco’s rarely use, this is usually done where feedback is obtained from a small group of people usually consisting of 10-15 people, discussing about products and being asked for information about Tesco’s customer services. E5 report Customer services report tesco’s supermarket plc To: Graham Murray (Store Manager) From: Tayo Oyelaran Date: 25/02/2006 Suggestions on how Tesco’s Roneo corner might improve its customer services Having investigated your company I am suggesting ideas that needs improving on customer service and I am going to doing an evaluation too. With the research I have done Tesco’s customer service is not that bad. But still I suggest they can make some improvements in a number of issues such as: * availability of goods and service * speed of delivery * exchange and refund * Access to building. * Check out and trolleys Exchange and refunds Tesco’s does Exchanges and refunds on goods that are faulty after purchase. Tesco has a clear policy on returned items, so that customer services do not frequently have to ask their boss for assistance or clarification. Tesco’s will accept any goods back within a limited period, providing the customer has kept the receipt, and will refund the money. Tesco’s does not clearly explains the refund policy to a customer at the time of a purchase is made, and the importance of keeping the receipt should be stressed, this is quit a bad way for Tesco’s to show that they care about the customer by telling them what they should keep after shopping at Tesco’s. Tesco’s can improve this by making sure to tell customers to keep their receipt incase any problem occurs with it and that it can only be returned within 28days of purchase. Speed of delivery Tesco’s delivering service is quit good because you could buy your shopping over the internet and have your purchase be delivered within a day or two  but the bad thing about Tesco’s delivery is that they do not keep to delivery time usually delayed up to a day this shouldn’t be so when you have companies like e.g. Iceland and Safeway’s competing against you. As well as Tesco’s knows that no customer wants to purchases a large, heavy item and then find’s out that Tesco’s don’t do no delivery the customer may decide the whole transaction is too much trouble and go elsewhere. Delivery time could be improved bt having the right and appropriate I.T system which ensures accurate timing and delivery of goods and services to your customers. Availability of goods and services The availability of goods is always excellent at Tesco’s because the company. You virtually find what your looking for when you enter your store, but I weakness in this is that most of the time you usually run low stock which isn’t very good for example a customer might need more than what’s placed on the shelve. This will hinder he/she from purchasing your product, this could have little effect on your profit, so my suggestion to this is to improve or train your stock controllers more often to know the exact amount to be stocked and when the shelves should be filled up again if you have low stock. Access to the building and services Tesco’s has a few types of access to their stores e.g. * car park, this will attract more customers to shop at Tesco because they would not have to worry about where to park when they arrive there but not all the time there are spaces to park your car this is because some people park their car so they could shop around the local area for Tesco to overcome this problem they should issue a ticket when you go in their to park your car and the ticket should be only for two hours or less. * Lifts, are very important to because most car parks are two floor so customers could take their shopping easier up to the second floor. Disable people could use it too it they can’t walk up stairs * CafÉ coffee shop, after shopping some of the customers are going to a bit tired so they might go in to the cafÉ to have a cup of coffee. I noticed on entering your store you had only a few customers at the cafÉ so I’ll suggest you could do an offer (if you spend over  £20 you could get a free cup of coffee) * Children pen, for busy mothers shopping they could leave their children in a little area with a few trusted adults looking after them while you as a customer could shop more easier and quicker. * Toilets, is could be a good way for customer to stay longer at Tesco because they could spend more money. Checkouts and trolleys. A way in which they can improve customer service is to improve checkout times, which is the customers’ main problem with your store. They should ensure they have more tills opened for their customers so customers will be happy to shop at Roneo corner. More trolleys is needed too because people that come to shop on the weekend are probably going to buy one weeks shopping so I don’t think a basket would be enough, that could explain why there are a lot of spare baskets around to use during theses times. So I’ll suggest you have more trolleys especially during the weekends For good customer service a company must provide the customer with its utmost attention, which is what you do. The staffs at your store are very attentive towards the customers, and ask for assistance if a person looks lost or looks like they need help. Also to improve customer service in your store members of staff can help customers by helping elderly people carry their bags. Your store can also hire staff at checkouts to help customers pack their items in the bags. The Mystery Shopping Programme is a key tool for stores to use to improve the service they offer to customers. Using a range of research tools to find out about customer satisfaction is important to your store, I’ll suggest you use this method very often as it will help you to know your weakness in dealing with customers. For example, different Mystery Shoppers will visit stores over a period of time and the results will be compared. In addition the results of customer surveys can be compared and contrasted with the results provided by Mystery Shopper Reports. Using these results your store could analyze what went wrong with their customer service and correct them either by training their staffs more or providing more facilities to improve their customer service. Effect of my recommendation to your company Having done all this your store will have a very massive number of customers coming back to shop at your store because of having friendly and good customer service, this will also increase the companies productivity and Popularity. Complaint made about your store will also be reduced. Tesco’s profit, market share will also increase and good customer services will be recognized at tesco’s. What happens if these recommendations are ignored? First of all you will lose more customers if you fail to pick up some of my recommendation, of which without customers means no business. Business builds to attract customers and make profits so they can survive and last long open. Customers are very important to every business especially to Tesco’s because Tesco’s believes that without their customers Tesco’s will not be here at the moment and will loss all their capital. All these will have negative effect on your store’s profit, market share and ability to survive with nearby competitors. E2 Importance of good customer services and how it helps tesco’s achieve its  aims and objective Customer service is the whole activity of identifying customer needs in all their complexity, satisfying them fully, and keeping them satisfied. Customers are people who buy products and services from other people. Tesco is committed to customer service. Customer service lies at the heart of our modern economy because we increasingly make choices on the basis of how we are served. Excellence in customer service can only be fully achieved by having an organisational culture and value system which places the customer at the heart of everything that an organisation and its people do. Tesco has embedded this culture of customer service by giving high priority to a customer service emphasis from top management right down to the operational team level. Good customer services will help tesco’s achive theirs aims and objective by providing good quality services and good providing the necessary fertilities for the customers all these will increase tesco’s market share, its profit and its popularity in summary customers satisfaction equals a companies success. Skills and attributes need by tesco’s staff in order to deal with customers * Teamwork. This is an essential element of the effective functioning of any workforce. It relates to all functions of an organisation not just customer services. * Organisational skills. * Negotiation skills. * Communication skill. Staffs should be able to speak clearly to customers and using polite phrases. * Dealing with complaints and learning how to calm a customer down. * Dealing with difficult customers who cannot be calmed down. * Innovation skills. * They should have good product knowledge. Usually staffs ignorance and uncertainty put the customer off. If a staff at Tesco does not know the answer to a question, he/she should be able to find someone who does. * Presentation skills. * Selling skills. * Good mood and expression. Tesco’s staff should smile at customers this could make a difference. * Being flexible and good time management. Consumer protection law and how Tesco abide with them Tesco’s has a few legal constraints affecting the customer service because with out any legal protection customer might not feel protected when buying good from Tesco. Tesco has to think abut the customers so on top of the legal protection that the law provides they are being kind by giving refunds when they don’t have to. Here are a few legal obligations to its customers; customers need to be protected when buying goods, if, for instance: * Goods are damaged, broken or unusable – Tesco has to give a refund if the product if faulty if they don’t to customer could press charges on Tesco * Goods are not fit for the purpose for which they were bought for e.g. if a customer brought a DVD form Tesco and didn’t work the customer has the right to bring it back and get an exchange or refund back. * The seller has described the goods inaccurately. e.g. If Tesco has described a C.D player’s battery life to last 24 hours and don’t the customer could get a refund back or exchange. Tesco would need to understand that customers can complain against these problems and the following laws protect them: * * Sales of Goods act 1979 – One of the most important Acts today is the Sale of Goods Acts 1979. Since it was passed this has been amended three times – by the Sale of Goods Acts (Amendment) Act 1994, the Sale and Supply of Goods (Amendment) Act 1995. This covers the fundamental requirements of purchasers, i.e. that goods that Tesco’s PLC sell must be: – as described, this means that goods must conform to their description e.g. waterproof must mean the item dose not leak – of satisfactory quality – in relation to the price paid, the description, the age of the item – fit for the purpose for which they are intended – goods must carry out the purpose they are made for. Tesco usually issue refunds if they have failed to meet the criteria, which also contributes to their success dealing with customers. * Food safety Act, 1990-This is a wide-ranging law which strengthens and updates consumer protection in the food sector. This brought food sources, and implication farmers and growers, specifically under food safety legislation for the first time. It made it an offence to sell food which is not of the ‘nature or substance or quality’ demanded by the purchaser. Tesco follows this law very strictly for example Tesco’s Prohibits the sale of unfit or adulterated food and also Tesco’s Controls the description of its , advertising and labeling of foods. * Consumer credit Act, 1974- this aims to protect the rights of consumers when they purchase goods on credit, such as hire purchase or credit sale agreements. For example, if a consumer purchases any product from Tesco’s PLC on credit the customer should be given a copy of any credit agreements into which they enter. It also ensures that only licensed credit brokers can provide credit. * Consumer protection Act, 1987- this law was introduced to bring the British in line with other European Community nations. it ensures that firms are liable for any damage which their defective goods might cause to consumers. For example if Tesco’s where supplying defective electrical equipment they would be liable for any injuries caused to consumers using that equipment. It also seeks to outlaw misleading pricing, such as exaggerated claims relating to price reduction to sales items. * Supply of goods and services Act, 1982-this seeks to protect users of services, ensuring services are of good quality and at reasonable rate. For example if Tesco’s advertise that their products are going to be of high quality and it turns out to be of low quality, i.e. if a consumer buys a belt and after two days of wearing it the product should start cracking or should tear. Tesco also abide with the law to ensure good customer services * Trade description Act 1968 and 1972- this prohibits false or misleading descriptions of a product’s contents, effects or price. This affects packaging, advertising and promotional material. This is one of the key pieces of consumer protection legislation. Tesco’s follow this law by making sure that goods supplied to customers are not falsely described. Examples of good customer services that actual took place at tesco’s An elderly lady who is unsteady on her feet at times and uses a walking stick and avoids using stairs and escalator came back to tesco’s store because she left her walking stick behind. On a very busy weekend day below is the conversation that went between her and a sales assistant. Elderly woman; hello I left my walking stick behind in your store somewhere I cannot remember Sales assistant; ooh ok it was your walking stick; it has been taking upstairs to the customer service help-point. Sales assistant; do you mind if I help you go and get it upstairs. Elderly woman; thanks I’ll would be very grateful if you can help. Sales assistant; Ok then just give me 1 minute I’ll get you your walking stick. The sales assistant came back under 1minute with the elderly woman walking stick. The elderly woman thanked her for been helpful. In this scenario we can see the sales assistant was very helpful to the woman, she offered to get the walking stick without the elderly woman offering her to help. This is a very good example of customer services within tesco’s store. Example 2 A furious customer comes into the store here is the conversation that went between the furious customer and a customer assistant at tesco’s store. Customer assistant; may I help you sir. Furious customer; Yes, of course you can â€Å"I bought this stereo 3 days ago from your store and on the 2nd day it packed up, I discovered it wasn’t working no more. Customer assistant; ok sir that’s alright I see what I can do about it. What really seems to be the problem that does it power on or it doesn’t. Furious customer; I said the stereo isn’t working no more how do you expect something that is working to come on. Please I’m in a rush what do you want to do about it. Customers assistant; that ok sir, I’m very sorry about the stereo, can you kindly give me the faulty stereo and your receipt. Furious customer; that’s great here is my receipt. Customer assistant; sir at tesco’s we usually offer a 7 days return policy so you have nothing to worry about. Would you like me to issue a refund, a replace or an alternate stereo sir? Furious customer; an alternate stereo would be great, because having a replacement of the same stereo might have me coming back here with the same problem. Customer assistant; that’s no problem sir, come with me to see what alternate stereo you would like. In this scenario the customer assistant reacted in a very calm manner which also cooled down the furious customers making him feel he was been listened to. And also the customer assistant also apologized to the furious customer which shows the customer assistant understood the feelings behind the complaints. Example 3 A worried customer is wondering round the store here is the conversation that went between the worried customer and a non-food assistant at tesco’s. Non-food assistant; hello you look worried is do you need any assistant at all. Worried customer; thanks, yes I need your help do you have any idea where you put tour disposable plates, I have walked round the whole store but didn’t get to find any. Can you help? Non-food assistant; sure, come with me I’ll take you there. Worried customer; thanks a lot. Non-food assistant; there you go here are the disposable, we have various options available, do you help with any other thing in the store. Worried customer; no thanks I really appreciate it. Looking at this scenario we can see the non-food assistant generously took the customer to where the product was, he didn’t described where it could be found, this shows good customer service he also asked if the customer need any other help which is also a way of demonstrating good customer service. C3 Quality systems at Tesco Tesco products are continually monitored and tested for their quality and customer acceptability; this is their product evaluation. Tesco staff and management procedures are also monitored to ensure that they maintain the highest standards; this is quality assurance. Below are the quality systems which Tesco use in their production process to add value. Total Quality Management (TQM) – this is the most complete and complicated form of operations management. It is concerned with encouraging everyone in the workplace to think about quality in the business and use different management techniques within each department. Tesco does not prescribe any particular system of standards such as BS5750 or ISO9000. This is because they set their own standards through product specifications, detailed analytical specifications and codes of practice like preventing diseases from entering the food chain. Within the product process, they also expect their suppliers to have identified the critical points in the production process controls and premises by one of their technologists. However, if a supplier chooses to use BS5750 or ISO9000 as part of its discipline, they have no objection whatsoever. So therefore Tesco uses its very own quality standards to produce and sell its products. In terms of services, Tesco staffs are well trained to deal with customers even in the most difficult moments when they are angry. They are always expected to be polite, smile when serving customers and also say bye after serving them. To enforce this, they are regularly monitored by managers and supervisors and anybody not obeying the regulations faces disciplinary action. Tesco not only has well trained staff but also a whole lot of other things including free car parks with easy access for shoppers who have cars, free wide trolleys with special seats for babies and young children, special tills for the disabled people which also decreases long queues, the supermarkets are well organized that a shopper can easily find what they are looking for and also the chances of getting lost around the places are very minimal, they have got staff always standing by to help, tight security with guards and CCTV cameras to maintain customer safety, some stores have free busses that customers can use, children’s play areas so that they don’t get so bored, it has got online orders where customers make their orders and get free delivery to their door steps, shops are always open to make it more reliable for customers to shop, some stores are open twenty four hours a day and many are adopting this idea, chairs around the place which customers can sit on wh en tired, free loyalty cards for customers who wish to sign up therefore saving on their shopping, Tesco not only provides western food but also ethnic foods to cater for the ethnic minorities, free scanners that shorten queues, special offers like buy one get one free, there is a variety of product s in the stores, more facilities including: * Cafà ©s. * Photo processing. dg: * Phone services. * Electric, books, music & video stores. * Petrol stations. C1 Questionnaire 1. Who are your main customers? 2. How do you train your staff? 3. When do your staff get customer service training? 4. Do you have health and safety regulations? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 5. Do you have a safety book? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 6. What have you done to reduce health and safety accidents? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 7. Do you have a customer complaints book? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8. Who deals with the complaints? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 9. How many complaints have you had? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 10. Do you have a customer service desk? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 11. How do you check if your Customer services methods are working†¦ 12. How do you monitor customer services? 13. How much experience is needed to be a customer services consultant? Thank you for your time Below are the results for the questionnaire. It was a team leader working at tesco’s store I gave the questionnaire to feel in for me. 1. Who are your customers? His answer was all of the above. He explained that at Tesco everyone is identified and recognized as a customer even he himself. That this is know has internal and external customers where internal customers are tesco’s employees that staffs/colleagues who work at tesco’s while external customers are customers who often shop at Tesco like parents, adults, disabled and children. 2. How do you train your staff? He answered this saying. Our staffs are  usually trained on the job training but for managerial and organization role the off the job and computer based learning training are some times used. 3. When do your staff get customer service training? Our staffs are trained at the start of their usually lasting up to 1 week, occasionally staffs require to be trained frequently especially on the till as this could be easily forgotten or if there is a change or improvement in our computer technology, so in this case they would all have to be trained. Our staffs also usually have training request which they are also paid for while doing their normal job, this can also be referred to as on the job training. 4. Do you have health and safety regulation? Yes we do, this is usually done to ensure are customers both internal and external customer are shopping in a clean and tidy store to prevent accidents form occurring. 5. Do you have a safety book? Yes we do this is usually looked at the reception or at the staffs corridor to ensure we staffs know where all fire exit evacuation procedures e.t.c. 6. What have you done to reduce health and safety accidents? We ensure our store both the shop floor and warehouses are kept clean and tidy and also make sure fire exits are kept clear all the time. 7. Do you have a customer complaints book? Yes we do it is a form actually not a book it is usually given to customers who have complaints, although our complaints forms have been reduced because they are usually too many people with complaints so it is usually restricted depending on the type of complaints the customer is making. 8. Who deals with the complaints? Complaints are usually dealt with at the customer services desk but if it’s a serious complain against the company then the duty store manger Graham deals with the complain made against our store. 9. How many complaints have you had? As I said earlier on we usually have a  lot but it has reduced recently, this is due to us providing our customers with good customer services. Complaints are usually with the check out times at the weekend, so we have reduced this by having some of our staff’s multi skilled so they can work both on the shop floor and on the till. 10. Do you have a customer service desk? Yes we do it is located at the entrance of the store. 11. How do you check if your Customer services methods are working? Aaarh I’m not really sure though, I think by how much profit we make at the end of the week. 12. How do you monitor customer services? We use different methods like mystery shoppers, suggestion boxes, focus groups and questionnaires. But I think we use the suggestion boxes and mystery shoppers most. 13. How much experience is needed to be a customer services consultant? No experience is usually needed as our new recruits are usually trained to receive the best customer service training, although we usually prefer staffs with previous experience but usually no experience is needed. Thank you for time. After analyzing this questionnaire tesco’s treat their customers in a very good manner especially with the complaints depending on the situation it might as well be dealt with by the store manager which is very good for the customer and the store as the customer will be happy to explain what really happened and also the store manger will know what they did wrong there by ensuring it doesn’t happen again. Also their staffs are also well trained to be a customer service consultant. They also have a safety book which tells their staffs what they need to know if any thing occurs. They also ensure their store and warehouse are kept clean and tidy to prevent accidents from occurring to both staffs and customers.

Module 4 - Case Business Ethics and Corporate Social Responsibility Essay

Module 4 - Case Business Ethics and Corporate Social Responsibility - Essay Example Further, society as a whole expects that the behavior of all the citizens should be such that society advances on its own rather than regress due to actions and behaviors. During the recent times, high profiled failures of large organizations, unethical behavior being associated with the senior executives of the firms as well as fraudulent business, and accounting practices have highlighted the need for emphasizing more business ethics. The current financial crisis has also highlighted the vulnerabilities of the financial sector of the world and how senior executives used the money given for bailout purposes as their own bonuses. The hue and cry by the public, therefore, has been mostly directed towards the unethical behavior of organizations towards different stakeholders. This paper will discuss ethical behavior of two organizations, i.e. Primark and Anglo American, and will explore costs and benefits involved as well as discussing one component from Svennson & Woods’ model. What is Ethical Business Behavior Every business has a responsibility towards the society, and ethical behavior outlines the rules and regulations which actually govern the ethical behavior of the firms. ... It is also important to understand that society expects from the businesses and as such, businesses have to correspond to the basic rules of the society. This, therefore, requires that firms should not engage any such behavior which can effectively go against the values and norms of the society. Some of the critical areas where firms often face critical choices in terms of ethical business behavior include finance, accounting, supply chain management, human resource management, and marketing. These are the areas where firm often engage into behavior which may not be entirely considered as ethical in nature. There have been incidents where firms have engaged into actions which were not considered as ethical. Incidences such as falsification of information presented in financial accounts, insufficient and inadequate working conditions for the workers, unjustified bonuses and high compensation levels of senior executives, etc., are some of the issues which have come under heavy screener of unethical business practices (Dowling, Festing, & Engle, 2008). How Primark Applies Ethics One of the key concerns for Primark is to source ethically because it has to deal with variety of third party sources. Considering the overall nature of business of the firm, Primark has to procure its merchandize from different suppliers scattered all over the world. Ethical issues, particularly with regard to the supply chain of the firm, arise due to adverse labor situation in suppliers’ countries. Although Primark is committed to provide excellent value to its customers, it is clear on the issue of not delivering such value on the expense of those who actually produce for the firm. As such, Primark attempts to balance

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Entrepreneur - Assignment Example The quality and value of the products solely determine the ability of the companies to have resources for the next business run (Weerawardena & Mort, 2006). The companies have to operate in order to produce relevant products that can help the target audience in terms of fulfilling their needs and wants. Additionally, entrepreneurship cannot work effectively without remaining committed to the needs of the customers. The culture is the force that storms over every concern of the society. The collective cultures value needs of the many over those of the few so the companies have to entrepreneur in such a way that they can assist the general public regarding betterment of living standards, and the individualistic societies are using completely different approach than the abovementioned one (Spear, 2006). There is always room present for bringing innovations and inventions in the market because workforce over there is creative, and they have adequate level of technology at their disposal that they can apply as a means of accomplishing their ambitions (Akhter, 2007). Furthermore, the strategic management values the creativity of employees, and therefore, the entrepreneurial characteristics remain prominent in the organizational setup of the developed nations. The developing nations bring betterment at operational level, and often they import products from developed ones, and develop the model of franchising in order to earn their due share with each deal so the true entrepreneurship that involves innovation and invention is resident of developed nations of America and Europe (Ali, 2010). The literacy rates in developing parts of the world is not remarkable in nature, and because of this reason, professionals are not proficient with reference to their creative powers. The innovation is the defining attribute of entrepreneurships, but the human resources are the

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Eth3.2DBExperienceLovability - Article Example In any case, continued practice under harsh conditions predisposes nurses to potential deviation from standards care which in essence puts the practitioner at risk of liability of malpractice or negligence as depicted in a number of industry blogs. To that end, this paper draws valuable insights from an online blog on liability as it seeks to identify four common areas of nursing liability. Common areas of Nursing Liability Primarily, there are numerous areas in which nursing practitioners may be liable for deviation from standard care. However, this paper will only focus on the four common areas including professional negligence, malpractice, breach of professional code of conduct, incompetency. The occurrence of such liability elements are wide in scope and much depends of a number of factors such as they work condition as well as the operational norms or organizational culture of quality care as reiterated by Simon (2006). Some might be unforeseen while others could be inevitable especially where the life of the nurse is endangered by the patient, defective equipment or volatile work environment. In the case of professional negligence, it s is possible to handle a patient with confounding presentations. In addition, some patients may conceal vial information such as use of psychotic drugs in which case, deeper interrogation by the nursing may provoke the patient to turn violent or suicidal (Simon, 2006). That notwithstanding, nurses may overlook minor changes in patient conditions especially when they are understaffed in which case a nurse might be forced to handle many patients thereby resulting in potential delay of intervention. Failure to seek second opinion in complicated cases, or delaying needful medical intervention are indicative of deviation from standard case for which a nurse may face liability charges for negligence (Glabman, 2004; Phillips, 2013). The second area relates to malpractice where a nurse exposes the patient to a faulty or erroneous intervention out of which the patient suffers substantial injury, complication, disability or death. According to Croke (2003), faulty intervention devoid of proper adherence to professional guidelines and hypothetico-deductive clinical reasoning could amount to deviation from standard care. In the event that a similar incident occurs, the nurse in quest shall be held accountable in law. However, some aggrieved patients or their family might descend on the nurse out of anger thus causing the nurse grievous bodily or psychological harm even when the nurse could be having sufficient evidence in her defense. Due to lack of protective legislation like in the case on Montana, assaulted nurse may find not redress of justice for violation inasmuch as they stand perceived liability suit for malpractice as highlighted by Peter (2013). Breach of professional code of conduct is the third common area of liability. There are several clauses that go with professional code of conduct including iss ues of confidentiality, protocol and respect for client autonomy as argued by Simon (2006). Some of the medical emergencies could be life threatening with little time for proper administrative consultation. As a result, the case might warrant a resident nurse to take all practicable measures within her ability and medical judgment in the utmost effort to save life.

Article summary The Impact of Corruption on Liquidity, Execution Risk,

Summary The Impact of Corruption on Liquidity, Execution Risk, and Foreign Equity Investments in International Capital Markets - Article Example While the article suggest that the well-functioning of a financial enterprise is only possible with the reliability of sustainable market conditions and crystal clear transparency of transactions. Many authors like Shleifer and Eleswarapu consider financial business confronts several conditions that pose dangerous threat to liquidity; most of them are centered to corruption, government involvement in the financial sector and malpractices due to poor management. This study is an improvement to various findings mentioned in the previous literature of many economists but they were initially limited macroeconomics or firm-level corporate finance studies without consideration of the impact of t the constraints as a relationship with international financial crises. The authors summarize the impact of corruption into three ways; possible reduction in foreign portfolio investment inflow, negative coefficient on the non linear for on equity investment and in some contexts, inconsistent behavior of foreign investment foreign investment in countries with different levels of corruption. The elaboration of the research element is divided by the authors in to six segments like relevant literature, hypothesis, data selection, empirical methodology, empirical results and the conclusion. Earlier literatures notify the significant reduction in market investment as a direct co-efficient to increased level of corruption. State level political corruption is identified as the deed of government of a country misallocating or selling state capital funds and property to private parties. As per the transparency index, for a complete fall in the equity, it was calculated that one-third effect of corruption was enough. Therefore, countries like Hong Kong and Singapore have set up agencies acting against corruption whereby they secured better inflow. However, corruption takes a positive note as it saves the time and

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Are organizations rational - Essay Example A rational organization is characterized by the desire of the organizational personnel to be efficient to their optimal tendency. The theory of rational organization considers the organization as a multipart mechanism (Sarfin, 2014). Managers need to regularly monitor the progress of work as well as the organizational culture and tweak any part whose functionality is lesser than maximum in order to increase the efficiency. An organization’s long-term development can be controlled and modified to achieve the goals. Two major elements that help characterize the rational systems include goal specificity and formalization (Monappa and Saiyadain, 1996, p. 5; Simon, 2001, p. 27). Goal specificity promotes the display of rational behavior in the organizations because specific goals guide the structural design so that the management can delineate the activities that need to be executed and the resources that have to be arranged (Triplett, 2007, p. 4). The attempt to increase the predictability of behavior through regulation and standardization is called as formulation. Formalization makes the organizational culture conducive for stable expectation that is rationality’s precondition. Rational system perspectives are related to four organizational theories’ schools, including Taylor’s Scientific Management, Fayol’s Administrative Theory, Weber’s Theory of Bureaucracy, and Simon’s Theory of Administrative Behavior. â€Å"Rational models are best thought of as d escriptions of actions that will usually be compelling for most organizational audiences†¦but they are not necessarily the best basis for determining what managing actually consists of† (Clegg, Kornberger, and Pitsis, 2011, p. 30). Through the scientific analysis of the activities executed by the organizational personnel on individual level, Taylor (2007) realized the best method that can be

African American Literature Essay Example for Free

African American Literature Essay African American literature has a strong deeply rooted background in the history of America, thus giving the writers categorized in this genre a strong message to convey in any story they chose to tell. From tragic life moments to happy life moments, the writers have the ability to tell their story in a variety of methods. This canon of literature serves as a diary for the African American community. All of the literary works that compile this genre reflect the many twists and turns a collective group of persons must endure while struggling to achieve a place in history. The following discussion of three historically significant African American stories reflects the struggles one race of persons had to endure on their journey throughout various time periods in America. The Short Stories In the short story, My White Folks Treated us Good by Mariah Hines the author describes in first person account of a situation when African American slaves were treated well in comparison to the stories of abuse, rape, and neglect most persons are accustom to reading from this era. The slaves never went hungry, always had clothes to wear, were able to work under their own accord, always treated with respect, and were told to take Sundays off while also being encouraged to attend church on Sundays. The slaves were in fact treated so well that when they were free to leave, they choose to remain at their former master’s farm and continued working for him. Hines concluded the Master continued to support his former slaves. Hines stated â€Å"Master helped us much as he could. Some of us he gave a cow or mule or anything he could spare to help us (p. 34). † Moving forward in time, the short story Sweat by Zora Neale Hurston describes a situation of domestic abuse in a long term relationship between a wife, Delia Jones, and her husband, Sykes Jones. Sykes enjoyed torturing Delia, he would find ways to make her job as a washwoman more difficult by kicking the clothes across the room or by scaring her with ways related to her fear of snakes. Sykes enjoyed fighting; he in fact enjoyed it so much so that he intentionally picked fights with Delia. This type of torture strained their marriage to the point of near silence on a daily basis. Sykes thought it to be a good idea to bring a rattlesnake into their home. The rattlesnake got lose in the home, Delia was able to get outside the home but Sykes remained in the home and was attacked in their bedroom. Sykes yelled to Delia for help and comfort, but she was unable to come to him related to fear. Delia finally walked to the door, but due to the nature of his injuries and the distance to the doctor she understood he would not make it through this attack, therefore she allowed him to pass in their backyard. â€Å"She could scarcely reach the chinaberry tree, where she waited in the growing heat while inside she knew the cold river was creeping up and up to extinguish that eye which much known by now that she knew (p. 108). † This story shows how those who choose to abuse others always pay for those actions in the end. Alice Walker wrote the story Nineteen Fifty-Five, about a young white singer, Traynor, who purchased a song from a young African American woman, Gracie Mae, and went on to become famous after recording and releasing his own version. His version of Gracie Mae’s song continued to eat away at Gracie Mae for the rest of her life. It did not have the same meaning, nor was it loved by his fans for the same reasons she hoped it would be. The fans loved Traynor, not the song. Traynor continued to keep in contact with Gracie Mae throughout his time in the army, touring, marriages, and divorces. Then towards after many years, contact stopped and Traynor was found dead after 15 wives and a troubled road in the end. Gracie Mae lived vicariously through Traynor and his portrayal of her song. Gracie Mae herself lived quite happily through the birth of many children, the divorce and/or death of three husbands, the showering of gifts from Traynor, and his ultimate death. Gracie Mae did have a connection to Traynor that flowed deeper than her song. â€Å"One night I dreamed Traynor has split up with his fifteenth wife p. 297). † Due to the stereotypes and prejudices of this time period Gracie Mae and Traynor were never able to express the emotional connection they felt between each other. Common Literary Conventions Literary conventions and themes were similar in the stories; connotations, culture, undertones, and main characters were alike. The three stories were written in first person and portrayed a personal struggle endured by each main character. The main character was always female, strong, and independent in different way. The stories span three different periods of time, yet still reflecting similar struggles in very different settings. These conventions are important when connecting the messages of these stories. Each has a story of struggle, some are internal while others are outward, and each woman must find inner strength to change or cope with their situations. Beginning with My White Folks Treated us Good, this story was historically important in relation to conveying the happiness that could be found in such a dire situation as slavery. Hines showed not all slavery conditions were adverse or abusive; there was still the possibility of enjoying life, and gaining independence by getting the break needed, such as the freeing of all slaves, to make one’s own life better. In Sweat, Hurstson was able write a story about a woman able to persevere in a dreadful situation of both mental and physical abuse. During this time in history, women were not able to be independent and outspoken due to a fear of judgment or increased abuse. Delia was given the chance to be free from the abuses of Sykes and took that chance by allowing him to die from his injuries, thus resulting in her freedom. Following in the same suit, Nineteen Fifty-Five expressed the internal struggle of a woman’s desire to be understood and independent. Gracie Mae wanted to sing her own song and live her own life, without connection to a version of her song that did not represent the original intent. Gracie Mae was happy with her life, but was never free from what the release of her song brought to her life. Conclusion Culturally, these stories are important to all American’s. The historical significance of these stories and the emphasis on equality places a connotation of acceptance and availability of equal opportunity to all persons regardless of color, social class, age, race, gender, or personal situation. African Americans are able to tell their personal stories of struggles and triumphs through literature. This literature is a valuable tool for all persons wanting to educate themselves about significant times in American history. References Young, A. (1996). African American Literature: A brief Introduction and Anthology. New York, New York: HarperCollins College Publishers.

The Mailbox And Postal System Information Technology Essay

The Mailbox And Postal System Information Technology Essay The hardware and software benefited in this project are the physical mailbox itself, a microcontroller, infrared sensors, and MySQL database management system. This chapter will give brief introduction of the mailbox and postal system, fundamental of microcontroller and sensor, and database management system (DBMS). 2.2 Mailbox and Postal System 2.2.1 Introduction of Mailbox Mailboxes are tools for sending letters (Postbox Solutions, 2007). They are very common in human communities. It provides people with one of the most practical way of communicating with other people around the world. There are so many varieties of mailbox regardless of shapes, colours, fonts, logo and etc. However, no matter how different or how strange the mailbox may look like, it still does its job with no compromises. 2.2.2 Relationship of Mailbox and Postal System in History Research by Cornerstone (2010) said that mailboxes is started to be used in the late 1700s in Paris, France. As time passed by, it became popular in the Europe in middle-late 1800s after the British Post Office asked people to install mailboxes at their offices and residents and decided to begin mail delivery. Previously, people have to pick their mails at the local post office by themselves and there were no postmen during that time. The story is different in the U.S in 1863 when the U.S. Postal Service (USPS) began the Free City Delivery. People in the U.S at that time had no mailboxes installed at their houses. Postmen delivered mail to each houses door by door waiting  for a patron  to answer the knock. This method of mail delivery took extra time and patrons were not always home or able to answer the door.  Patrons began to install mail slots and mailboxes at their doors. According to Cornerstone (2010), the U.S. Postal Service in 1896 introduced Rural Free Delivery (RFD). The USPS researched ways to save time and solve the problem with mail-carriers delivering mail to the scattered rural patrons.  They proposed that mailboxes for people lives in the area to be placed at curb sides and roadways. Later in 1923, USPS mandated that every household to have a  proper mailbox to receive mails. In 1915, Roy J. Joroleman, an employee of the post office invented the curved, tunnel-shaped mailbox.   The shaped was designed to prevent water and snow from collecting in the mailbox.  Soon after, the Postmaster General released the design for manufacture and production and this design has been the top-selling type of mailbox (Cornerstone, 2010). Figure 2.1 : A curved, tunnel-shaped mailbox 2.2.3 Centralize Mailbox System The development of the country has seen that there are so many tall, multiple-storey building been built all over the country. Single type mailbox that can always be spotted at each household and offices during the early days is no more practical for residential apartments and office complexes. In order to overcome this problem, centralize mailbox system was introduced. Centralized mailbox system often found at the ground floor of each tall building where every owner of each residential apartment or office will have one for his or her unit. central mailbox.PNG Figure 2.2 : Centralize mailbox system. 2.3 Microcontroller 2.3.1 Introduction to Microcontroller In simple words, a microcontroller is a computer (Brain, 2000). The terms computer can be wide in definition. It can be a desktop personal computer, a laptop computer, a handheld-sized smartphones or the microcontrollers themselves. A microcontroller can be interpreted as a computer due to the reason that it has several similarities as compared to a computer. Generally, the basic architecture of a microcontroller involves four main parts; central processing unit (CPU), random access memory (RAM), read-only memory (ROM), and input output ports (I/O ports). In the case of computers, all computers have a CPU that executes programmes such as a web browser or a word processor. The computer has some RAM installed where the CPU can store variables while doing its work. It also has I/O ports that connect many types of input and output devices, for example the keyboard the input device, and the monitor the output device. inside a microcontroller.PNG Figure 2.3 : The architecture of a microcontroller (Engineers Garage). However, with certain comparison in terms of features, microcontrollers and computers can be differentiated. The desktop computer which often can be found at offices and homes is a general purpose computer, while a microcontroller is a special purpose computer (Brain, 2000). Due to its relatively small size, microcontrollers are embedded inside some other devices and work as the controller of the features of the product. Microcontrollers are also dedicated to run one specific programme only; the programmed that is loaded into the ROM. Finally, often in most of the cases, a microcontroller is small and low in cost, hence good for mass production of products that utilize microcontrollers. 2.4 Sensor 2.4.1 Introduction to Sensor A sensor is a device that measures the physical quantity and converts it into a signal which can be read by an observer or an instrument. Ideal sensors are designed to be linear. The output signal of such a sensor is linearly proportional to the value of the measured property. The sensitivity is then defined as the ratio between output signal and measured property. A good sensor obeys the following rules: Is sensitive to the measured property. Is insensitive to any other property. Does not influence the measured property. 2.4.2 Applications of Sensor Sensors are widely used in our daily life nowadays. There are many types of sensors today. These sensors can be categorized into specific types. Lists of sensors use nowadays are as below: Acoustic sensor such as Geophone, Microphone and Seismometer. Electric current sensor such as Ammeter, Voltmeter and Multimeter. Environment and weather sensor such as Gas detector and Rain sensor. Optical, light and imaging sensor such as flame detector, Infra-red sensor and Photodiode. Pressure sensor such as Barometer, Hydrometer and Pressure sensor. Temperature sensor such as Thermometer. 2.5 Database 2.5.1 Introduction to Database The database is one of the technology terms that most people have become accustomed to hearing either at work or while surfing the internet. The database term used to be an extremely technical term. However, database has become a household term with the rise of computer systems and information technology throughout the culture. Selena (1998) has highlighted the definition of database as a computerized way of keeping collection of records or data. The true usefulness of database is seen especially if the data stored in the database in big volumes because the stored data is easily accessible. Moreover, adding new information and updating any changes should also be considerably painless. Besides that, on-demand record searching in the future will be piece of cake. Another advantage of a database is it can be shared all over the network where the computer that holds the database is connected. At this point, the presence of a Database Management System (DBMS) is very important in order to have a highly systematic database system. DBMS is a program that handles the queries and data stored inside the database. 2.5.2 Types of Databases There are four types of databases that are commonly used where each type of database represents its own data model. Data model means how the data inside the database is structured. The four types are; Flat Model, Hierarchical Model, Relational Model, and Network Model. 2.5.2.1 The Flat Model Database As written by Smith (2010), a flat database is a database that utilizes only one table for the fields of records. For example, a spreadsheet is used to store all the data and records. The information is separated into columns of its category, and each line represents one record. This type of database might be sufficient for small database, but a spreadsheet will seem to be not practical, notably for ones with large amount of records. 2.5.2.2 The Hierarchical Model Database As its name hints, the hierarchical model database resembles a hierarchically-arranged data (Selena, Introduction to Databases for the Web: Pt. 1, 1998). It links records together in a structure like a tree, or like an organizational chart. In this model, each data will be categorized and stored as a sub-data of its category. Every data must fall into only one category. Hierarchical structure database were widely implemented during the early time of database management systems. However, this model of database became irrelevant for some certain data types. For example, in a college environment, the administration might stored student information and sorts them according to their courses. Database operation will be smooth if every student is enrolled in one course only. But, problem will arise whenever a student enrolled in more than one course. Hierarchical database is unable to put a record into two categories, or otherwise, it will be considered as duplications. Figure 2.4 shows an example of the structure of hierarchical database. hierarcy engineering.png Figure 2.4 : The tree structure of hierarchical database model. 2.5.2.3 The Relational Model Database The relational model is the most popular type of database the most database system in use today. As appointed by K. Powell (2010), the relational database concept was derived from the principal of relational algebra, which was realized by Dr. E. F. Codd in his paper, A Relational Model of Data for Large Shared Data Banks. This database model is a very powerful tool, not only to store records, but to access it as well. All the data were stored in tables. Each table contains of rows and columns. A single record will be recorded in one row, and the details of the data are separated in columns, in the table. Every column has a unique name and the content within the column must be of the same type. A table is able to hold many records, and sometimes tables are referred as relation. A database may have more than one table. Each of the tables can be linked or related to each other by referring to the primary key. A primary key is a unique name that every record must have that acts as its identifier. 2.5.2.4 The Network Model Database A network database model is not far different from the hierarchical model. The difference between network and hierarchical model is, in network model, a record may fall into more than one category. Figure 2.5 shows the structure of network database model which is a bit different from relational database models. hierarcy engineering2.png Figure 2.5 : The structure of network database model. 2.6 MySQL 2.6.1 Introduction to MySQL MySQL is a probably the most popular database management system. Referring to the MySQL 5.0 Reference Manual (2010), to perform an operation onto a database such as adding, accessing, and processing data stored in a computer database, ones will need a database management system such as MySQL. A DBMS plays a central role in computers at handling large amounts of data. 200px-MySQL.svg.png Figure 2.6 : The MySQL logo. MySQL is a relational database management system or so called as RDBMS. For the sake of speed and flexibility, a relational database stores data in separate tables compared to flat file database that puts all the data in one big file. The SQL abbreviation in MySQL word stands for Structured Query Language (MySQL 5.0 Reference Manual, 2010). Badurina (2010) stated that MySQL is open source and it falls under GNU Not Unix (GNU) General Public License (GPL). Open source means that anyone is possible to use and modify the software.

Effect of Same Sex Parenting on Adolescent Developement

Effect of Same Sex Parenting on Adolescent Developement Outcomes for children with gay and lesbian parents: A review. What evidence is there to support the assumption that gay or lesbian parents have a negative impact on child and adolescent developmental outcomes? Same sex parenting remains a controversial topic; the most important assumption being same sex parenting has a negative impact on children and adolescent developmental outcomes. The term â€Å"same-sex parenting† is intended in this paper to include families headed by gay and lesbian couples. The literature in this review is limited to studies of children from divorced lesbian and gay parents, as well as studies conducted on children of gay and lesbian families that are planned. The paper will consider whether the evidence suggests a negative or positive impact on children, or none at all in terms of gender role, behavioural and emotional development of children raised with gay and lesbian parents in contrast to heterosexual parents, to ascertain whether sexual orientation of parents is a key indicator to the impact of development. The scope of this review will cover all children from a life-span perspective (0-24 years) to include those born into a divorced lesbian, those ado pted or conceived through artificial insemination. This review will begin with an overview of previous research in the results section of this paper. A critique of the assumptions guiding this area of research will follow in the discussion section together with highlighting the limitations of these studies and provision for further research before a conclusion is drawn to ascertain whether same sex parenting has a positive or negative impact on developmental outcomes. Findings from the research on long term development of children and adolescence raised by gay and lesbian parents is of high relevance to both theoretical debates; particularly the importance of mothers and fathers and their effects on child development, and also public debates to provide assistance concerning parental rights of gay and lesbian parents (Patterson, 1992). Historically, lesbian mothers were denied artificial insemination and same sex parents were denied the permission to adopt children on the grounds that they were unable to provide an optimal family environment in contrast their heterosexual counterparts with the assumption gay and lesbian parents have a negative impact on the long term developmental well-being of the child. Commonly, women who had bourn children in a heterosexual relationship which broke down irretrievably, were denied custody of their biological children on the grounds that the children would show atypical gender development, causing behavioural and emotional problems in long term development due to the mother not been an affective parent. However, (Patterson, 1992) has provided research on the psychological development of children raised in lesbian mothers and has failed to provide empirical evidence which supports the assumption that same-sex parenting has a negative impact on long-term development, suggesting that they are developing well psychologically, behaviourally and emotionally in positive directions across the lifespan Method A comprehensive review of the literature on the outcomes for children with same-sex parents was conducted in an attempt to understand the key patterns in the body of literature to consider the development of gender role, behavioural/emotional outcomes of children with same-sex parents. A search of the literature was limited from 1990 and up to 2014. A search of the following databases was conducted; Summon, Academic Search and Google Scholar and sought to identify key patterns found in case studies, research studies, peer reviews, journals and books. Key words were chosen with the purpose of the literature review in mind and modified on the basis of the demonstrated location of the pertinent literature. Examples of keywords used are as follows: (â€Å"same-sex parenting† or â€Å"gay† or â€Å"lesbian†) (â€Å"heterosexual parenting† or â€Å"mothers† or â€Å"fathers†) (â€Å"lesbian families† or â€Å"gay families†) (â€Å"child rearing† or â€Å"child adjustment†) (â€Å"prenatal† or â€Å"children† or â€Å"adolescence†) (â€Å"divorced† or â€Å"planned† or â€Å"adoption† or â€Å"surrogacy) (â€Å"psychological† or â€Å"behavioural† or â€Å"emotional outcomes†). A review of the literature was carried out on all works located through the limited search and which were relevant to the topic under discussion. Additional materials referenced in the works were read which appeared relevant to the topic. Results Gender development Many discussions surrounding the controversies of same-sex parenting is headed by the assumption that gay and lesbian parents have negative effect on gender development of a child. For the purpose of this paper, â€Å"gender role† is intended to include; gender identity, gender-role behaviour and sexual orientation. Tasker and Golombok, (1995) conducted a follow up study of 46 young adults aged 17-35 and concluded there were no significant differences between young adults from lesbian mothers in contrast to those headed by heterosexual single-mother households. From the 46 participants, 6 youngs adults (five daughters, one son) raised by lesbian mothers, reported same-gender sexual attraction and had entered into a same-gender sexual relationship. However, due to the in semi structured method adopted in the follow up study, this figure may be underestimated. Moreover, all the young adults from the study had experienced at least one opposite-gender sexual relationship but none of the adults from households headed by a heterosexual single mother reported same-gender sexual attraction. From the sample, only two women were currently in a lesbian relationship with the majority identifying as heterosexual. Bos, van Balen, Sandfort and van Den Boom, (2006) strenghtened these findings when they suggested daughters (around 10 years old) concieved through aritificial insemination by their lesbian mothers were less likely to have heterosexual idenitity than those who where conceived conventionally with opposite-sex parents. Although, these findings are relatively low, they do provide evidence against homosexual families, notwithstanding, it would not be proper to conclude same-sex parents have a negative impact on child development, without reviewing further research from advocates of same-sex parenting. In contrast, (Crowl, Ahn, and Baker, 2008) conducted a homogeneity test across 19 studies in relation to include six developmental outcomes (parent-child relationship, cognitive development, gender role behaviour, gender identity, child sexual preferences and psychological adjustment). The study adopted the fixed effects model with 64 effect sizes between same-sex and opposite-sex parents. 564 same-sex participants and 647 heterosexual participants concluded the sample; the children’s age was from 5-24 years. In comparing the groups, the study concluded heterosexual parents reported having a significantly better relationship with their children. Interestingly, there was no significant difference in parent-child relationship reported by those children living with same-sex parents and those living with opposite-sex parents, the findings concluding that there is no significant difference in gender role development between children of same-sex parents and opposite sex parents. Bailey, Bobrow, Wolfe, Mikach, (1995) recruited a sample of 82 sons of 55 gay and bisexual fathers to conduct a study of sexual orientation. In their report, clear indications were concluded that 90% of sons are heterosexual which implies, gay fathers do not impact on the sexual orientation of their sons. The study also concluded, there was no positive correlation between the likelihood of being gay and the time which the sons lived with their fathers. However, the study has the limitation of no control group, partly as a result of population-based surveys being inappropriate in comparision due to underestimations of homosexuality due to underreporting of noncoporation. Notwithstanding, its limitations it is clear from this conclusion, that a large number of sons lead by gay parent households are heterosexual which in turn dilutes the theory that sexual orientation is lead by environmental factors. Bailey, Bobrow, Wolfe, Mikach, (1995) study can be concluded as an advocate for positi ve gender role developmental outcomes for children with same-sex parents. Turning to another dimension of gender development in children of same-sex parenting, (Fulcher, Sutfin, and Patterson, 2008) conducted a study of 4 to 6 years old boys and girls from lesbian parent and heterosexual parent families and reported no significant differences in preferences for traditional masculine and feminine activities and occupational preferences between the two groups. The study concluded that children found with parents who had less stereotypical attidudes held less gender-stereotypical attitudes creating a healty structured environment. The conclusions raised in this study, is that same-sex parenting does not create less masuline and feminine environments, rather it highlights the importance that non-traditional gender stereotypical environments can create a healthy child and their attitudes towards gender.

Comparison of an Industry :: essays research papers

With the Internet fast becoming the platform of the day for conducting commercial activities and business transactions, it is important for companies to take advantage of information communication technologies, electronic commerce, mobile computing, and software agents. Internet technologies bring about opportunities for automating customer transactions, internal business processes, as well as business collaborations with associate companies or alliance members for both B2C and B2B e-commerce activities. Electronic commerce, simply put, is the exchange of money for goods and services via electronic means. In other words, electronic commerce is when a consumer purchases something off of the Internet. Electronic commerce is often referred to as e-commerce, or e-business which is a subset of e-commerce. E-business can be anything from purchasing a toaster from a department store online to checking your bank statement online. All are examples of the many aspects of e-business. In today's business world, e-business activities of various types contribute significantly to the efficiency of business processes, and to the recognition of products and services. The Internet plays a very important role in this process, as it offers numerous possibilities for communication with customers and performance of business activities. No wonder it has become a tool used daily by suppliers of products and services, as well as their users. For example a growing number of companies in the travel industry make use of the Internet platform as virtual shops for marketing and selling travel products and services. Web travel sales has almost doubled annually for the past three years. In 2003, Internet online sales reached 10% of the total bookings and business transactions of the travel industry, including the airlines, hotels, and car rental companies. The followings are indications of the current trends, activities and features: 1. Many hotels have set up their own Web sites to market and sell their hotel rooms (e.g. Holiday Inn, Sheraton Hotels, and the Marriott chain). Most sites allow visitors to check rates and availability, make reservations, and receive a confirmation number within a minute or so of the reservation request. 2. Airlines are selling tickets via their Internet portal at reduced prices. 3. Car rental companies do not hesitate in putting up Web sites to handle reservations (e.g. Hertz, Avis). 4. Travel companies compete with one another and various Internet travel portals by offering their own Internet e-shops that market their travel packages as well as provide reservation services for airfares, lodgings, and various travel products.

Wolff’s View on Feminine Sexuality in Chopin’s The Awakening :: Chopin Awakening

Wolff’s View on Feminine Sexuality in Chopin’s The Awakening In her essay â€Å"Un-Utterable Longing: The Discourse of Feminine Sexuality in Kate Chopin’s The Awakening† Cynthia Griffin Wolff sees the lack of a language—for Edna Pontellier’s sexual desires in particular and female sexuality in general—as the main theme in Chopin’s novel. She particularly looks at how issues of sexuality remain unsaid in the novel, or how they are expressed in a different way, because of the lack of a language of feminine sexuality. As Ross C Murfin points out in his introduction to this essay, Wolff combines several theoretical perspectives such as feminism, gender studies, new historicism, psychoanalytic criticism, and deconstruction (376). Wolff introduces her thesis in her initial discussion of the opening passage of The Awakening stressing the fact that the parrot has no language of its own. She remarks that â€Å"there is a sense of enigma (or fraud) about this bird who seems able to communicate but is not† (376). Similarly the main character Edna Pontellier can’t communicate her needs. The first part of Wolff’s essay is a six-page assessment of the image of women current at the end of the nineteenth century showing the lack of a language for intimacy and sexuality. She looks specifically at the work of William Acton, an author widely read at the time. According to him women didn’t have sexual feelings of any kind; hence he saw no reason to talk about those issues. Wolff criticizes that this false image of women as a-sexual beings created by writers such as Acton also mislead the men of that time in their perception of women. Wolff argues that a â€Å"vernacular of ‘motherhood’† (386) replaced the missing language of intimacy and sexuality. In this context she refers to the passage when Là ©once comes home, Edna rejects his advances, and instead of reproaching her of neglecting her marital duties, he blames her for not taking care of the children. Là ©once turns the disappointment of the rejection into a reproach of neglected moth erly duties. According to Wolff, the true subject of Chopin’s novel, â€Å"may be less the particular dilemma of Mrs. Pontellier than the larger problems of female narrative that it reflects; and if Edna’s poignant fate is in part a reflection of her own habits, it is also, in equal part, a measure of society’s failure to allow its women a language of their own† (388).

Pokémon :: Television Cartoons Essays

Pokà ©mon: Little Angels or Little Devils? My younger sisters are victims of the Pokà ©mon craze. On the weekends when I go home for a brief break from college life, Claire and Natalie are drawn to the television to catch the latest episode of Pokà ©mon on Saturday morning. Catching a glimpse of the illuminated screen, I walk into the kitchen and sit down with them as they blindly spoon cereal into their mouths, not missing one millisecond of the cartoon. Watching them absorb the show makes me laugh and, when I do, they turn to me and tell me, "Shut up! We’re trying to watch the show!" I give them a funny look and proceed to watch the show with them. I find that I also am in love with the little yellow Pikachu and can’t get enough of this darling cartoon series. Our addiction to Pokà ©mon is just as benevolent as the individual Pokà ©mon themselves. "Pokà ©mon started as the brainchild of Japanese creator Satoshi Tajiri, 34, who combined his two childhood passions: monster movies and the study of insects to invent Pokà ©mon in 1991" ("Poka" 2/3). There are over 155 Pokà ©mon to learn about and collect. There are Pokà ©mon trading cards, video games (several different versions), and a cartoon series on the Kids’ WB television network. The name Pokà ©mon actually means "pocket monsters" (Holmes 1/2). Pikachu, the most popular Pokà ©mon and my personal favorite, is an electric Pokà ©mon with special attacks such as "Thundershock" and "Lightningbolt." Other Pokà ©mon and their attacks include Krabby, a water Pokà ©mon, with a "vise grip" attack; Tauros a normal type Pokà ©mon with a "tail whip" attack; and Squirtle, also a water type Pokà ©mon, with a "hydro pump" attack (Walk 1/2). In the video game story there are three main trainers that travel around to different islands to catch wild Pokà ©mon that they train and become their own: Ash, Brock, and Misty. Ash wants to become a Pokà ©mon master which means that he must travel to all the Pokà ©mon gyms, defeat the gym leaders’ Pokà ©mon, and collect "badges" so that he can compete in the Pokà ©mon league and achieve his dream. In the video games, the person playing the game takes on the role of Ash and attempts to learn about all the different Pokà ©mon as well as how and when to use their corresponding attacks. As the different Pokà ©mon become more experienced, they may evolve into a new and more powerful Pokà ©mon that the trainer can battle with.

Ethical Computing

Ethical Computing QBA 362 w/ Burke Ltelatk H. Fritz FRITZ, LTELATK Ethical Computing QBA 362-Spring 2010 E T H I C AL C O MP UT I NG 1. Find a code of ethics from a firm of your choosing (other than the CPSR or the ACM). What do you think are the best five guiding principles from all the tips that you found? http://www. buzzle. com/articles/computer-ethics-code-of-ethics-in-computing. html Code of Ethics ? Information stored on the computer should be treated as seriously as written or spoken word. ? Privacy should not be violated. In case of academic use, it is known plagiarism. ? ? ? Information for public viewing should not be modified or deleted or inaccessible since these are considered as destructive acts. Intrusive software such as â€Å"worms† and â€Å"viruses† which are destructive to the computer system is also illegal. Congesting somebody’s system with a lot of unwanted information is also unethical. Sending obscene and crude messages through mail or c hat is also forbidden. ? Sending sexually explicit content, message or pictures is also forbidden †¡ I felt the top five codes under Buzzle ®Ã¢â‚¬â„¢s Code of Ethics were the best. Because in general it covers a broad area of things. Treating information stored on computers as if they were written or spoken words, is like asking users to respect the rights of others, as well as their responsibility towards other people’s work. (Individual Responsibility) Leaving other people’s work in tact as they are—without modification or deletion, is important because it preserves the other person’s integrity. It’s kind of the same as walking into (or breaking into ) someone’s home and rearranging their furniture without their knowledge. Preserving Integrity) †¡ 2 FRITZ, LTELATK Ethical Computing QBA 362-Spring 2010 2. Is forwarding e-mail jokes good or bad? Summarize the opposing arguments you found. †¡ I personally forward e-mail that I think is appropriate for the individual I am sending the message to. However, congesting someone’s space is considered unethical according to the Buzzle ® Code of Ethics. †¡ Another factor I was totally oblivious of was the fact that all these people’s names and address are forwarded with the mail. My current method of forwarding the message is just to cut the message content and then forward it to friends. Sometimes I insert their address in the blind carbon copy (bcc) area to keep their address private. It is all about respecting someone’s privacy and integrity. 3. How does anonymous e-mail work and why would you use it? †¡ There are so many sites where you can set up anonymous e-mails, i. e. http://www. sendanonymousemail. net/ or http://www. hidemyass. com/anonymous-email/. But you can just as well set up a bogus account and use it to send anonymous e-mails. There were so many given reasons to use such websites like, â€Å"catching a spouse/partner cheating,† whistle-blowing, reporting illegal activities to the authorities. But I say, if you can’t say it in person, write it in a letter and sign it with your name. Be account for what you believe. It takes guts, but sometimes we just gotta. †¡ 4. What are five ways e-mail use can be unethical? Which do you think is most common? Why? †¡ †¡ †¡ †¡ †¡ †¡ Using e-mail to steal company information. Using e-mail to scam people out of money. Using e-mail to conduct illegal activities, like money laundering, human trafficking, etc†¦ Using e-mail to ruin someone’s reputation or â€Å"blasting† stuff about a foe. Using e-mail in push/mass marketing. (Free Viagra or stuff like that) The most common I used to get is push/mass marketing. I once got my Inbox filled with 10,000 messages in less than a month. 5. Why is deliberate spreading of viruses unethical? Name five reasons. ? ? Intrusive software such as â€Å"worms† and â€Å"viruses† which are destructive to the computer system is also illegal. (Buzzle  ®) Congesting somebody’s system with a lot of unwanted information is also unethical. Buzzle  ®) ? 1) Thou shalt not use a computer to harm other people: If it is unethical to harm people by making a bomb, for example, it is equally bad to write a program that handles the timing of the bomb. Or, to put it more simply, if it is bad to steal and destroy other people’s books and notebooks, it is equally bad to access and destroy their files. (CEI) 3 FRITZ, LTELATK Ethical Computing QBA 362-Spring 2010 ? 2) Thou shalt not interfere with other people's computer work: Computer viruses are small programs that disrupt other people’s computer work by estroying their files, taking huge amounts of computer time or memory, or by simply displaying annoying messages. Generating and consciously spreading computer viruses is unethical (CEI) ? 7) Thou shalt not use other people's computer resources without authorization: Multiuser systems use user id’s and passwords to enforce their memory and time allocations, and to safeguard information. You should not try to bypass this authorization system. Hacking a system to break and bypass the authorization is unethical 4

The movie “A Beautiful Mind” Essay

The movie is titled â€Å"A Beautiful Mind† and the psychological disorder that is depicted in it is schizophrenia. In the movie, the main character is Josh Nash is depicted as being schizophrenic in the following ways. In one instance, he is revealed as being able to hear voices that other people could not hear. This voices are seen as controlling agents of the actions he does. The voices in the movie control his thoughts and to some extend seem like they want to harm him. His behavior is quiet terrifying to the people around Nash. The depiction of psychological disorder of schizophrenia is a true picture of the condition as it occurs in real life. Another symptom of the disorder that was evident in the movie is the fact the sitting for several hours without any movement or speech. Nash had bout where he could not move or speak for a lot of hours. This is the typical behavior of schizophrenic people. He seemed fine most of the time but as soon as he made a revelation of what was on his mind people were shocked on what was going on in his mind. The portrayal of an individual with schizophrenic disorder in the movie â€Å"A Beautiful Mind† was indeed a realistic portrayal of the disorder CITATION Bus03 l 1033 ( Buss & Buss, 2003). My reaction after viewing the movie is that schizophrenia is a psychological disorder that affects families and societies in general. The people who are diagnosed with this condition find it quiet difficult to live a normal life as they rely so much on other people to help them in their daily activities. The only solution to it is by coping with the symptoms of the disease. References BIBLIOGRAPHY Buss, E. H., & Buss, A. H. (2003). Schizophrenia: Seven Approaches. Transaction Publishers. Source document

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Froes explains that the â€Å"One Lesson of Business† is that, â€Å"Wealth is created when assets move from lower to higher-valued uses. † (p. 12) Froes goes on to spend most of the chapter talking about how taxation destroys wealth and that government subsidies (and all government spending is a subsist) also destroys wealth. Apply Frost's â€Å"one lesson of business† to a specific government tax-and- spend decision that you support or else use the â€Å"one lesson of business† to explain why you are an anarchist.AY) If you are not an anarchist, then explain how the government creates wealth by axing-and-spending to produce some program somewhere that you support. Why do you think that the tax dollars are worth less to taxpayers than the value of the government program you selected? This can't be a zero-sum game that happens to benefit you personally. The â€Å"One Lesson of Business† is about wealth creation. For example, I can't simply defend Me dicare because I like that it pays for my mother's healthcare. That doesn't explain whether Medicare creates wealth.I would need to justify whether Medicare's total benefits to society are greater than its cost to society. If government doesn't create value somewhere, then we would be better off without it and we should be anarchists. AY) If you are an anarchist, then explain why all taxation and government spending (subsidies) should be eliminated. In particular, you should take on the biggest spending programs of government: defense, healthcare (mostly Medicare), pensions (mostly Social Security), and education.These programs account for over 2/3 of total government spending (including state and local government), so if you are an anarchist, you should focus on where most of the money goes. . Froes says that businesses that are less bureaucratic and more free-market will be more successful. For example, on page 16, Froes says that, â€Å"Organizations impose ‘taxes,' Ã¢â‚¬Ë œsubsidies,' and ‘price controls' within their companies that lead to unprofitable decisions. Pick one of the following questions and indicate whether you have chosen to address X or Y: X) How do corporations and other organizations â€Å"tax† the individuals, divisions, and/pr departments within the organization? Give a specific example. Do not use any government mandated taxes as your example. Would the organization be better off if it completely avoided the kind of ‘taxation' in your example? Y) How do organizations impose â€Å"price controls†? Give an example where a bureaucrat (manager) imposes a price control (a pre-determined, fixed price) upon the people in the organization.Explain whether it is better to eliminate this particular price control. 7. Suppose you have capital that is currently worth $1,000 and your cost of capital (WAC) is 10%/year. How much operating profit per year would you need to earn to be generating economic value by staying in business according to EVA? 8. Think of a pacific example outside of the textbook where someone in an organization (team, school, business, government, etc. ) made a bad decision and use Frost's rational actor paradigm to diagnose the problem. A) What is the problem (very briefly)? B) What caused the bad decision?C) How could you fix the problem? Could anyone change the organizational structure, information, incentives, (or culture)? How well would your proposed change solve the problem? 9. You traveled to Memphis over the weekend but need to return to work in Columbus early Monday morning. On Sunday afternoon, your flight is postponed until Monday night due to hurricane Eke. Since this is a pleasure trip, you bought a non-refundable ticket for $250. You can still get a ticket on a Greyhound bus for $90 and still get home by 6:AMA. Under what circumstances should you buy the Greyhound ticket and â€Å"ride the dog† overnight? 0. You are the production manager for Widgets, Inc . Current production is 1,000 widgets and all have been ordered by your regular customers. The phone rings and a new customer wants to buy 1 more widget and offers you $1,000 if you increase production to 1,001 widgets. Should you accept this offer? Remember that it is often harder to make decisions if you Just try o estimate the cost than if you figure out the total profit. You do not need to know what the other customers paid. Below are your average total cost which is the total cost divided by the quantity of widgets.Quantity Average Total Cost Current Production 1 ,oho $200 Make One More? 1,001 $201 A) What is the marginal revenue of selling one more? B) What is the total cost currently (selling 1000 units) C) What would the total cost be if you sell 1001 units? D) What is the marginal cost of producing the 1st widget? E) What do you tell the new customer? 11. A) Your firm received an REP (request for proposal) on a wire harness from GM hat will require an investment with fixed costs of $1 million and a constant marginal cost per unit of $1 with expected sales of 1 million units.What is the break-even price per unit that you will need to quote in order to avoid losing money? B) GM agrees to the price you quoted, and then hands you with a POP (purchase order) for 0. 5 million units, what do you say? Why? 12. You have fixed costs of $100/year, and you can produce and sell 100 units per year but you sell a commodity, so you are at the mercy of the going market price and you cannot raise your price above whatever price the market is currently at. Your marginal cost is $5. If the market price declines, what is your break-even price below which you will shut down?Note that there are two different answers for two different possible scenarios. Give both possible answers for full credit. Don't worry about the opportunity cost of capital (WAC). Assume that that is included within the fixed cost figure. 13. Suppose there are two technologies for producing pizzas in M acaque. The solar oven requires $100 in fixed costs, but $9 in marginal costs versus the electric oven which requires $50 in fixed costs but $10 in marginal costs due to the high cost f electricity.What quantity of production will make you indifferent between the two different technologies? This is useful because in making capital expenditure decisions there is often this tradeoff and finding the break-even quantity helps strategies about which investment will be most profitable. The idea is that for small quantities one technology will have higher total costs and for large quantities the other technology will have higher total costs. Your Job is to see what quantity makes you indifferent between the two technologies because they have the same total cost.